Accessibility Statement

Welcome to the Backyou.io accessibility page. We want to make our site accessible to as many people as possible, including people with disabilities (visual, auditory, motor, cognitive, etc.). This page describes our commitments, the technical measures in place, known limitations, and how to contact us if you encounter difficulties.

Commitment

Backyou.io strives to comply with international accessibility standards and is committed to:

  • Designing and maintaining digital content usable by as many people as possible.

  • Continuously improving the accessibility of our services.

  • Responding promptly and seriously to feedback and requests for assistance related to accessibility.

Target Level

We aim for conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. This means we follow good practices regarding:

  • The structure and semantics of content (headings, lists, ARIA tags when needed)

  • Keyboard navigation

  • Alternative text for images

  • Color contrast and readability

  • Media handling (subtitles, transcripts or suitable alternatives)

  • Preventing flashing content or anything likely to provoke seizures

Note: The goal is to reach and maintain this level, but some pages or third-party content may not be fully compliant immediately. We are working to correct those parts.

What We Have Done So Far

  • Use of a semantic and coherent HTML structure.

  • Keyboard navigation possible for main interactions (menus, forms, key actions).

  • Alternative text provided for content and decorative images when relevant.

  • Text contrast adhering to recommended ratios for most color/text combinations.

  • Accessible forms with explicit labels and error indications.

  • Videos accompanied by subtitles or transcript options where possible.

  • Regular accessibility testing using automated tools and manual checks.

Known Limitations

Despite our efforts, some limitations may remain:

  • Content provided by third parties (widgets, embedded videos, external documents) that does not always meet all accessibility rules.

  • Older pages or older PDF files not fully adapted.

  • Some animations or transitions may cause discomfort for sensitive users; we are seeking to reduce or provide options to disable them.

We are actively working on major items including:

  • Updating and replacing old PDFs with accessible versions.

  • Thorough contrast checks on some pages where background images interfere with text.

  • Strengthening user testing, including people with disabilities.

Technologies and Tools Used

We use the following for ensuring accessibility: HTML5, ARIA (where necessary and properly implemented), responsive CSS, keyboard focus management, and accessible controls for interactive components. We also use automated accessibility audit tools and manual checks.

Testing and Quality Control

Our accessibility controls combine:

  • Automated analysis tools to detect common errors.

  • Manual tests (keyboard navigation, screen reader usage).

  • Contrast and readability reviews.

  • Feedback from users and targeted user testing.

Non-Text Content and Media

  • Images: We provide alternative text when they are useful for understanding. Decorative images are marked as such.

  • Videos: Where possible, we offer subtitles and/or transcripts. If embedded media is not accessible, we indicate an alternative (a link to a transcript, or contact for obtaining content in another format).

Downloadable Documents

Documents (PDF, DOCX, etc.) on the site are gradually being replaced or redone to be accessible. If you need a document in another format (plain text, properly structured Word, accessible PDF, etc.), please contact us indicating:

  • The URL of the document

  • The desired format

  • Any specific requirement (e.g. larger font, high contrast)

Mobile Accessibility

Backyou.io follows responsive design practices to ensure a good experience on mobile devices and tablets (tap targets large enough, coherent navigation, adaptable content).

Browser Compatibility

We test our site in current and maintained browsers (Chrome, Firefox, Safari, Edge) as well as common screen readers. However, some older browser versions may not support all accessibility features.

How to Report an Accessibility Problem

If you have difficulty using Backyou.io, please let us know by sending as much information as possible to accessibility[at]backyou.io.

Please include in your message:

  • The address of the page concerned (URL)

  • The nature of the issue you encountered

  • Your operating system and browser (if you know them)

  • Your contact details if you would like a reply.

Complaints and Remedies

If our response does not satisfy you, we will inform you of possible actions and the steps to follow (for example, contacting a user-association or the relevant authority for digital accessibility in your country). We aim for an amicable and respectful resolution.

Updates and Accessibility Officer

The content of this page is updated regularly. The person responsible for accessibility: Backyou.io Product Team — accessibility[at]backyou.io.

Reasonable Adjustment Requests

We will consider any reasonable request for adaptation to allow access to our services (e.g. providing content in a particular format, assistance filling a form, etc.). Please clearly state your need when contacting us.